Online Support
Support is provided by an interactive knowledgebase and support system. The links below will take you to these pages on the Diamond Discovery main web site.
Knowledgebase and Support System
Please use our knowledgebase and support ticket system to find the explanations and support you need at your convenience. Ask a question for our knowledgebase to present a list of potential answers. If the answer to your question is not presented, submit a support ticket and we will respond as soon as we can. View your existing support tickets to track progress:
- Ask a question - the first place to look for a solution
- Submit a new support ticket - submit your query to our support team
- View existing support tickets - you will need your ticket tracking ID or email address you used to submit the tickets
Also, the following articles are worth looking at if you have any questions or issues with the software or service. Wherever possible, we've documented the processes or resolutions.
- Security, Protection and Business Continuity
- Using Diamond Discovery Online with different Operating Systems
- Glossary of Diamond Online Terms
- Connection Timeouts and Automatic Disconnections